The most frequently asked questions.

We provide worldwide free shipping!

All orders are usually processed within 1 business day and shipped out withing 2-4 business days.

If you live in the US or Australia, shipping should take around 1 to 3 weeks, if you live anywhere else you should expect 2 to 4 weeks.

Within 2 days, upon request, you will receive your tracking number so that you can track your order.

We ship your orders from various international warehouses (US, Canada, Mexico, Eastern Europe, China and Singapore). Our inventory is distributed over multiple  centers around the world so that you can receive the order faster. This means orders containing multiple items may be shipped individually. 

You may receive an item before the next, so do not panic!

If there's an issue with your package, please contact our support team (Contact Us page). Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

Yes, we use Paypal and Credit/Debit card as our checkout options.

Our checkout is processed by Shopify, meaning that we have to comply with certain security rules, making your checkout process completely safe.

You can read more here.

Yes. 

We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). 

The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol, meaning that neither we nor anyone will have access to your payment information.

To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256, meaning that neither we nor anyone will ever have access to your payment information.