We ship your orders from various international warehouses (US, Canada, Mexico, Eastern Europe, China and Singapore). Our inventory is distributed over multiple centers around the world so that you can receive the order faster. This means orders containing multiple items may be shipped individually.
You may receive an item before the next, so do not panic!
If there's an issue with your package, please contact our support team (Contact Us page). Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means).
The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol, meaning that neither we nor anyone will have access to your payment information.
To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256, meaning that neither we nor anyone will ever have access to your payment information.